Senior Property Manager

Our client, a prominent locally-based real estate agency with a proven track record of record-breaking sales, specialises in premium residential properties, commercial real estate, and property development. They are seeking an experienced Senior Property Manager to join their dedicated and professional team.

Responsibilities:

• Oversee the management of approximately 180-230 properties, supported by administrative and leasing staff
• Serve as the primary point of contact for landlords and tenants, promptly addressing inquiries, concerns, and maintenance requests in a professional manner
• Stay up-to-date on regulations governing residential property management
• Availability for on-call emergency situations, though Saturday work is not required
• Screen and secure tenants, manage lease agreements, and oversee sign-ups, reviews, and renewals
• Facilitate communication between Landlords and Tenants, conduct rent increase reviews, and handle negotiations
• Manage insurance claims and bond disputes, including resolving issues through facilitated discussions and VCAT hearings when necessary
• Archive, file, and distribute property-related documents, ensuring proper documentation management
• Ensure property compliance with relevant Victorian legislation and regulations
• Supervise and train Junior Property Managers, including VCAT skills, managing landlord/tenant situations, and promoting adaptability in relationship management
• Operate and manage PropertyMe and CRM systems for efficient property management
• Oversee rental arrears management and ensure timely follow-up
• Review and verify owner end-of-month statements for accuracy and completeness

Qualifications:

• Self-motivated, results-oriented, and detail-oriented
• Exceptional customer service skills with a commitment to exceeding client expectations
• Excellent verbal and written communication skills
• Minimum of 2 years of experience in residential property management
• Valid driver’s licence and access to a reliable vehicle
• Real Estate Licence
• Proficiency with the PropertyMe and CRM systems
• Strong commitment to continuous learning and professional development