Head of Property Management

Company Profile

Our client is a family-oriented and growing real estate agency with a focus on delivering exceptional service and long-term client relationships. The organisation prides itself on continuous improvement, professional development, and creating a collaborative environment where individuals can make a meaningful impact.

About the Role

An exciting leadership opportunity has arisen for an experienced Head of Property Management to oversee and drive the performance of a growing property portfolio. This role is responsible for the strategic direction, operational management, and financial performance of the property management division. You will play a pivotal role in leading the team, enhancing service delivery, and contributing to the overall growth and success of the business.

Key Responsibilities

• Provide strong leadership and direction to the property management team, fostering a high-performance culture
• Develop and implement strategies to improve operational efficiency and service quality
• Drive business development initiatives, including rent roll growth
• Oversee the end-to-end management of a residential property portfolio
• Ensure compliance with relevant legislation, industry regulations, and internal policies
• Manage financial performance, including budgeting, forecasting, and reporting
• Identify and implement process improvements to enhance team productivity
• Build and maintain strong relationships with landlords, tenants, and key stakeholders

Requirements

• Proven experience in a head of property management role is preferred
• Valid Agent Representative Certificate in Real Estate Practice
• Strong leadership and team management capabilities
• In-depth knowledge of property legislation and compliance requirements
• Commercial acumen with the ability to drive business growth
• Proficiency in property management systems and CRM platforms
• Advanced computer skills, including MS Office (Word, Excel, PowerPoint)
• Excellent communication and stakeholder management skills
• A calm, solutions-focused approach to problem-solving
• Mandarin or Cantonese language skills (highly regarded)

What’s on Offer

• Opportunity to join a reputable and growing real estate business
• A leadership role with genuine influence on business direction and performance
• Career progression and professional development opportunities
• A dynamic and rewarding work environment where your impact is recognised