Chinese Speaking Customer Service Representative

If you have CFD background and have passionate in working in a Financial Services company, we would like to have you joining our client’s Globally Trusted CFD Broker team. They are now looking for a Temp Customer Service Representative to expand their dynamic team for their Chinese Desk.

Responsibilities:

• Process new account applications and onboard new clients    
• Update and configure existing accounts according to client demand
• Work closely with the Sales team to ensure client needs are met
• Provide client support, including technical, operational, and basic trading
• Respond to client queries relating to account management
• Respond to incoming enquiries from clients via email, live chat, and telephone in a timely and professional manner
• Provide assistance in the creation and implementation of new procedures and processes
• Ensure industry and company standards for AML/KYC are met

Requirements:

• Native speaker of Mandarin Chinese
• Proven experience working in a professional team environment 
• Ability to work on public holidays if required
• Right to work in Australia
• Computer literacy, and above average data entry skills
• Attention to detail
• Strong ability to work as part of a team but also independently as required
• The ability to effectively manage and prioritise multiple responsibilities 
• Willingness to work in a fast-paced environment with a Can-Do attitude
• Previous experience in FX,CFD,Trading organisation (highly regarded)
• Previous administration experience supporting other teams or shared service department
• Ability to think analytically and troubleshoot day-to-day issues

Benefits:

• Opportunity to work in a Globally trusted brand
• Guidance and support provided
• Grow your Finance Service Career in a market leading platform
• Pet friendly work environment