Housekeeping Team Leader / Supervisor

We have a rare and exciting opportunity to join a new and exciting elite team with our client in Vic. They are servicing the hotel’s accommodation guests, and also the general public. The venue has been installing state-of-the-art equipment and fittings – destined to impress even the most travelled patrons. 

Key responsibilities

• Supervise housekeeping team to ensure adherence to TRM Occupational Health and Safety policies and procedures, Employee Code of Conduct and TRM policies and procedures contained in the Housekeeping Manual. 
• Conduct inspections of all guest rooms prior to return to reception for sale and guest occupancy.
• In conjunction with the Property Manager, conduct between 5 and 10 physical inspections of guest rooms per week.
• Managing Housekeeping stock
• Deliver outstanding Housekeeping services to guests
• Keep up the standard of room preparation & presentation follow the housekeeping manual
• In charge of the common area maintenance & presentation
• On behalf of the hotel, deliver excellent customer services to all the guests
• Great skill of Housekeeping expenditure and Time Management
• Rich knowledge of Occupational health & safety and security procedures
• Provide suggestions to continuous improvement of housekeeping function
• Ad-hoc admin duties

Skills Requirements:

• Team management / supervisory
• Staff training and development
• Cleaning / housekeeping
• Verbal communication skills including confidence with English
• Customer service
• Task management
• Teamwork
• Communication 
• Negotiation 
• Interpersonal 

Personal attributes

• Can-do attitude to work
• A solution focused approach to problem solving
• A keen eye for detail
• Pride in work product
• Ability to work unsupervised
• Ability to follow instructions 
• Ability to work to timeframes
• Maturity
• Reliability
• Honesty
• Flexibility
• An approachable, friendly demeanor
• High standards of personal presentation