Boutique Manager

Our client is an entry-lux brand that focuses on delicately designed and made jewellery that stands out from the rest. Their aim is to provide high-quality jewellery and bags that bring colour and class to customers’ everyday wear and their special occasions.

Responsibility：

Boutique Performance & Sales Achievement

• Achieve sales results, monitor KPI’s, and maximize profits
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve sales targets
• Having a deep understanding of the brand value and corporate culture

Customer Service / Customer Relation Management

• Maintain consistent, uncompromising high standards of cleanliness, presentation and customer service
• Resolve customer and after-sale issues, requests in an efficient and professional manner
• Leads the implementation and monitoring team members service quality

Marketing, visual merchandising and PR Events

• To initiate and participate in regular marketing and events to promote and enhance boutique presence with existing and new clientele
• Assist in the planning and execution of marketing activities.
• Responsible for implementation of visual merchandising guidelines: displaying each product correctly while maximizing exposure to generate sales.
• Participate and support in all marketing initiatives to maximise the opportunity to introduce new products to the clients

Team Management & People Development

• Manage staff scheduling
• Coach, train, motivate and lead by example with a high degree of professionalism
• Drives performance and compensation management ensures people development
• Consistently develops strategies to improve individual and team performance
• Maintain a cohesive, cooperative work environment through team building and motivational activities

Budgeting/ Controlling

• Control all boutique expenses within budget guidelines

Inventory Management

• Prepare, coordinate and ensure a complete and accurate inventory
• Conduct Qualitative security measures
• Reporting all stock control documentation accurately and timely
• Control the quality of stock and ensure all pieces are handled with extra care and in perfect selling condition

Requirements:

• Solid experience in retail or service in a similar position
• Strong client relationship building skills
• Strong leadership and interpersonal skills
• Ability to see the bigger picture and think outside the box
• Excellent verbal and written communication skills in English and Mandarin
• Australian Citizen/PR